Shipping Information — Frequently Asked Questions

Do you offer free shipping?

Yes, we offer free worldwide shipping on all orders over $50.00 USD. If your order total is below $50, a standard shipping fee will be calculated at checkout based on your location.

Where do you ship from?

All of our products are shipped directly from our overseas manufacturers. This allows us to offer a wider product selection, consistent quality, and competitive pricing. Our main manufacturers are based in trusted locations across Asia.

How long will it take to receive my order?

We divide delivery into two stages:

• Processing Time: 3 to 8 business days
  (This includes order confirmation, quality check, packing, and handing over to the courier.)

• Standard Shipping Time: 7 to 14 business days
  (Transit time once your order has been dispatched.)

So in total, most customers receive their orders within 10 to 22 business days, depending on the destination.

Are there any possible delays?

Yes, while we aim to deliver on time, the following factors may occasionally cause delays:

• Customs inspections or import procedures in your country

• High seasonal volumes (such as holidays or sales events)

• Weather-related issues or global shipping disruptions

• Remote or rural delivery locations

Please note that weekends and public holidays are not counted as business days and may extend the delivery timeframe.

Will I receive tracking information?

Absolutely. Once your order has been shipped, you’ll receive a tracking number via email so you can monitor your shipment’s progress in real time.

What does the packaging look like?

Since we ship directly from manufacturers, your package may arrive with external manufacturer labeling or branding. This is completely normal and helps us streamline international fulfillment while keeping your prices fair. If you're purchasing a gift, keep this in mind.

Do I have to pay customs or import fees?

In most cases, orders under $135 in value are not subject to import VAT or duties in countries like the UK, but this can vary depending on your location and local regulations. Customers are responsible for any applicable taxes or customs fees upon delivery.

Can I change my shipping address after placing an order?

If your order hasn’t been processed yet, we’ll do our best to update your shipping address. Please contact our customer service team within 12 hours of placing your order with the new address. Once the order is in processing, we’re unable to make changes.

I haven’t received my package. What should I do?

If your estimated delivery window has passed and you haven’t received your order, please check your tracking details first. Then, reach out to us at [your support email or contact form] and we’ll investigate and assist you as quickly as possible.

Final Note

We are committed to ensuring that every order arrives safely, even if international shipping occasionally takes a little longer. Your patience and understanding are deeply appreciated. Should you have any concerns or questions, please don’t hesitate to contact us — we’re here to help.